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QUESTION: I don’t see any products listed in your shop.
ANSWER: If the shop looks empty or everything is listed as “sold out,” it just means I don’t have any ready-to-ship pieces at the moment. I restock about once every quarter. Keep an eye on the homepage for the next update and follow me on Instagram @petite_cherie_pottery or join my newsletter to be the first to hear about new releases!
QUESTION: How do your shop restocks work?
ANSWER: Restocks happen quarterly and feature a fresh batch of newly finished, ready-to-ship pieces. I share the exact date and time on Instagram, Facebook, and through my newsletter. Since I don’t offer preorders or holds, restocks are first-come, first-served and pieces can go quickly. I recommend hopping onto the site right at the announced time and giving the page a quick refresh until the new listings appear!
QUESTION: How quickly do orders ship?
ANSWER: Ready-to-ship items usually leave my studio within 3–5 business days.
QUESTION: Do you ship worldwide?
ANSWER: Not at the moment — I currently ship only within the U.S. and Canada.
QUESTION: Can I combine shipping on multiple orders placed on restock day?
ANSWER: Yes! If it’s safe and cost-efficient to ship your items together, I will combine your orders and refund any excess shipping charges.
QUESTION: I’m local to Southern Maine — can I pick up my order?
ANSWER: Yes! Use the code SHOPLOCAL at checkout to remove shipping charges, then contact me to arrange a pickup time.
QUESTION: What materials do you use for packaging?
ANSWER:I use mostly recyclable and biodegradable packaging materials to keep things as earth-friendly as possible. The packing peanuts are made from corn starch—they dissolve in warm water, are completely compostable, and can even be reused for your own packing needs!
QUESTION: What shipping method do you use?
ANSWER: Orders typically ship via USPS. Shipping costs are calculated at checkout. If you prefer a different carrier, please contact me before placing your order.
QUESTION: How long does it take for made-to-order pieces to ship?
ANSWER: Made-to-order pottery requires 4-6 weeks before shipping. Slight variations in size and shape are normal for handmade items — it’s part of their charm! All dimensions are measured as accurately as possible.
QUESTION: How much do your mugs hold?
ANSWER: Most mugs typically hold 12–14 oz unless otherwise noted.
QUESTION: Are your pieces microwave and dishwasher safe?
ANSWER: Most pieces are microwave and dishwasher safe. However, because each item is handmade functional art, I recommend handwashing. All glazes are non-toxic, lead-free, and food-safe.
Note: Pieces with gold leaf designs are not microwave safe, as the gold is real and will react in the microwave.
QUESTION: Do you accept returns or exchanges?
ANSWER: Due to the fragile nature of ceramics, I do not accept returns or exchanges. However, if there’s any problem with your order, please reach out and I’ll do my best to help.
QUESTION: What should I do if my order arrives damaged?
ANSWER: If your piece arrives damaged, contact me immediately with photos of the item and packaging. I will happily replace the item or offer a refund.
QUESTION: Do you offer wholesale?
ANSWER: No, I do not offer wholesale at this time.